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An e-service that allows an economic operator (AEO) to get an advance ruling prior to the arrival of the consignment to be imported, as well as to request preferential treatment for products covered by international trade agreements.
MobileApp

Service Publishing Date

MobileApp

Service Languages

Arabic

Payment Methods

No No No
Free sadad mada mada

SMS Service

No
available not available
MobileApp

Service Duration

60 Days
MobileApp
No Fees
MobileApp

Mobile Apps

service description

Restrictions

Authorized Economic Operators

Service Steps

Login to ZATCA’s Website
Select the “Demurrage Charges Exemption”
Enter the customs declaration information
Select to “Submit a new request” or “Inquire about previous requests”​

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes Yes

Required Documents

Fill out the form forms after choosing the type of application (customs classification, preferred origin, or customs valuation).
Complete the form fields and select the application type (customs classification, preferred origin, or customs valuation).

Prerequisites

To identify the customs item, pictures of the goods and technical bulletins containing the imported commodity's specifications must be provided.
For preferred origin, a certificate of origin is required to validate the legal context of the imported goods.
To clarify the customs valuation method: identify the type and specifications of the products, attach photos of the product, and include a copy of the invoice or trade agreement contract.

Support Channels

Frequently Asked Questions (FAQs)
 

Inquiries and Complaints

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Last Update: 10 Jan 2025 02:23 PM Saudi Arabia Time