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 Service Level Agreement

​In line with the ZATCA’s efforts to improve the quality of services, and in accordance with the government’s instructions to achieve client satisfaction, ZATCA is working to extend swift and user-friendly e-services through the ZATCA Portal, electronic channels, and apps for mobile devices;  The speed of service does not cover the time needed for completing missing data if the client fails to submit all required information, or the time needed for processing applications by third parties, such as other government agencies, if the applications require such processing. Clients must also comply with the terms and requirements of each service as shown in the e-services guide. All e-services will be updated and added to the list. For more information on all e-services, click here.

Help and Support
The ZATCA Portal offers assistance and support for as many clients as possible through readable content, multimedia, detailed information, and links to various forms of assistance, such as FAQs, accessibility​, communication channels, and notes and complaints form​.

Privacy and Confidentiality  
The Zakat, Tax and Customes Authority places privacy and confidentiality of user information at the top of priorities; and regards the privacy and confidentiality policy as part of the terms and conditions for using the ZATCA Portal. For more information about the privacy and confidentiality information, please visit the 
Privacy Policy page.

Communication and Engagement Channels
The Zakat, Tax and Customes Authority is committed to interacting and responding to all client inquiries through the Contact Us page and the Notes and Complaints page.​

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Last Update: 08 Jun 2023 02:11 PM Saudi Arabia Time