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Service Level Agreement

​​​​​​​​​​​​In line with the ZATCA’s efforts to improve the quality of services, and in accordance with the government’s instructions to achieve client satisfaction, ZATCA is working to extend swift and user-friendly e-services through the ZATCA Portal, electronic channels, and apps for mobile devices;  The speed of service does not cover the time needed for completing missing data if the client fails to submit all required information, or the time needed for processing applications by third parties, such as other government agencies, if the applications require such processing. Clients must also comply with the terms and requirements of each service as shown in the e-services guide. All e-services will be updated and added to the list. For more information on all e-services, click here.

Help and Support

The ZATCA Portal offers assistance and support for as many clients as possible through readable content, multimedia, detailed information, and links to various forms of assistance, such as FAQs, accessibility​, communication channels, and notes and complaints form​.

Privacy and Confidentiality  

The Zakat, Tax and Customs Authority places privacy and confidentiality of user information at the top of priorities; and regards the privacy and confidentiality policy as part of the terms and conditions for using the ZATCA Portal. For more information about the privacy and confidentiality information, please visit the 

Communication and Engagement Channels

ZATCA is committed to responding to all inquiries from customers via the  Contact Us page and the Notes and Complaints page.​

#Electronic ServiceTime PeriodAvailability
1VAT registration for establishments5 working days7/24
2VAT Registration for individuals5 working days7/24
3VAT registration for groups3 working days7/24
4Edit registration data3 working days7/24
5Change PasswordInstant7/24
6Verify VAT registrationInstant7/24
7Submit a VAT returnInstant7/24
8Amend the income tax return for foreign establishmentsInstant7/24
9Chang the tax returns period3 working days7/24
10Proportional deduction of input tax3 working days7/24
11Payment of income tax for foreign establishmentsInstant7/24
12Refund VAT30 working days7/24
13Print VAT certificateInstant7/24
14Objection to the reassessment of value-added tax90 calendar days7/24
15Objecting to VAT penalties90 calendar days7/24
16Tax interpretation (for registered taxpayers)45 working days7/24
17Reporting VAT violations20 working days7/24
18Cancel VAT registration5 working days7/24
19Registration for income tax for foreign establishmentsOne (1) work day7/24
20Authorize of accounting firmsInstant7/24
21Submit an income tax return for foreign establishmentsInstant7/24
22Reduce advance payments for income tax5 working days7/24
23Verify Instant Zakat CertificateInstant7/24
24Verify contract release certificateInstant7/24
25Cancel TIN5 - 7 working days7/24
26Cancel registration of establishment branch3 working days7/24
27Submit a withholding tax returnInstant7/24
28Register excise taxOne (1) work day7/24
29License of tax warehouse3 working days7/24
30Submit the excise tax returnInstant7/24
31Cancel of excise tax registration3 working days7/24
32Register Zakat for establishmentsOne (1) work day7/24
33Submitting a zakat return for establishmentsInstant7/24
34Amend the zakat return for establishmentsInstant7/24
35Payment of Zakat for establishmentsInstant7/24
36Approval of the transitional phaseInstant7/24
37VAT Refund Registration for Eligible Persons60 working days7/24
38Tax Warehouse License Cancellation14 working days7/24
39Cancel a Holding / Subsidiary Company Registration3 working days7/24
40Cancel a Holding / Subsidiary Company Registration3 working days7/24
41VAT paymentInstant7/24
42VAT installment plan20 working days7/24
43Payment of excise taxInstant7/24
44Withholding tax paymentInstant7/24
45Objection to the reassessment of the excise tax90 calendar days7/24
46Objection to the reassessment of Zakat90 calendar days7/24
47Request a Zakat or tax certificateTwo (2) working days7/24
48Amend VAT registration dataOne (1) work day7/24
49Amend VAT return (during the due date period)Instant7/24
50Amend VAT return (after the due date period has ended)Three (3) days7/24
51Instant printing of Zakat certificateInstant7/24
52Settlement of objections90 calendar days7/24
53Registering a real estate transactionInstant7/24
54Individual Tax Residency CertificateTwo (2) working days7/24
55Customs declaration inquiryInstant7/24
56Printing the customs and statistical declarationInstant7/24
57Confirmation of arrival of express shipping shipmentsInstant7/24
58Inquire about customs finesInstant7/24
59Registration in the Saudi Authorized Economic Operator Program90 calendar days7/24
60Inquire about refund of insurance fees for customs declarationInstant7/24
61Review of the customs declaration fees and taxes reportInstant7/24
62View PledgesInstant7/24
63Pledge not to dispose of the consignmentInstant7/24
64Inquiry about customs declaration feesInstant7/24
65Register as an importer or exporterInstant7/24
66Customs Broker AuthorizationInstant7/24
67Print export report for importersInstant7/24
68Inquiry about release permit for restricted goodsInstant7/24
69Suspension of customs broker authorizationInstant7/24
70Inquiry about manually inspected containersInstant7/24
71Inquiry about customs casesInstant7/24
72Inquiry about customs tariffInstant7/24
73Submit Customs Declaration for TravelersInstant7/24
74Inquiry about customs violationsInstant7/24
75Amend customs declaration24 Hrs.7/24
76Provide an re-exportation declaration with an entitlement number24 Hrs.7/24
77Provide an Incoming Declaration With an Entitlement Number24 Hrs.7/24
78Submit Transit Declaration24 Hrs.7/24
79Provide an issued declarationTwo (2) hours7/24
80Submit incoming declaration24 Hrs.7/24
81Customs Declarations Data Access RequestInstant7/24
82Update customs broker mobile numberInstant7/24
83Customs card inquiryInstant7/24
84Financial & Administrative Violations ReportingInstant7/24
85Shipment trackingInstant7/24
86Laboratory Sample Analysis Fee Payment Status InquiryInstant7/24
87Customs duty refund30 working days7/24
88National Rules of Origin Fee Refund120 - 150 calendar days7/24
89Objection to customs collection decisions, fines, and refunds90 calendar days7/24
90Customs Duty Deferral10 working days7/24
91Restricted Goods Clearance24 Hrs.7/24
92Transfer of Goods Ownership (Endorsement of Bills of Lading)6 calendar days7/24
93Inquire about the importer's customs numberInstant7/24
94Customs Broker Services - Renewal of Access Cards for Customs Broker EmployeesTwo (2) working days7/24
95Customs Broker Services - Add/Remove Employee for Customs BrokerOne (1) work day7/24
96Customs Broker Services - Adding a branch for export and import activityInstant7/24
97Customs Broker Services - Cancellation of Customs Broker Activity/License5 working days7/24
98Customs Broker Services - Add Customs Broker Activity20 working days7/24
99Customs Clearance Services - Adding a branch for express shipping activityOne (1) work day7/24
100Customs Broker Services - Cancellation of Customs Broker Branch/ License5 working days7/24
101Container ClosureInstant7/24
102Print export report for exportersInstant7/24
103Print import report for exportersInstant7/24
104Request a Non-Import/Export LetterInstant7/24
105Insurance-Related Transaction InquiryInstant7/24
106Industrial Exemption InquiryInstant7/24
107Tariff Items of Exemptions InquiryInstant7/24
108Customs Clearance LicenseOne (1) work day7/24
109Customs Clearance License (Transit)21 working days7/24
110Excise Goods Indicative PricesInstant7/24
111ZATCA E-AuctionInstant7/24
112Deferred Customs Duty InquiryInstant7/24
113Submit a Cruise Ship & Yachts Inspection FormInstant7/24
114Estimated Vehicle Import Duty CalculatorInstant7/24
115Zakat Payment for Livestock, Crops, and FruitsInstant7/24
116Print Import Report for ExportersInstant7/24
117Print Customs CardInstant7/24
118Customs Clearance License Status InquiryInstant7/24
119Freight Forwarders RegistrationTwo (2) working days7/24
120Add Authorized Representatives for Freight ForwardersOne (1) work day7/24
121E-lettersOne (1) work day7/24
122Reviewing the customs declaration invoiceInstant7/24
123Road Feeder Service (RFS) Registration10 calendar days7/24
124Transports Internationaux Routiers (TIR) Registration10 calendar days7/24
125Apply VAT on Profit Margin for Used CarsInstant7/24
126Laboratory Sample Analysis Results InquiryInstant7/24
127Customs Advance Rulings Issuance60 working days7/24
128Temporary Admission Using ATA Carnet5 calendar days7/24
129Customs Consulting License5 working days7/24
130Vehicle Import for IndividualsTwo (2) hours7/24
131Tax Ruling (Unregistered Taxpayers)45 working days7/24
132Tax Residency & Withholding Tax CertificateTwo (2) working days7/24
133Zakat Payment for IndividualsInstant7/24
134Live ChatOne (1) minute7/24
135Submit Complaints, Suggestions and Inquiries3 working days7/24
136Apply for Advance Pricing Arrangement (APA)90 days7/24
137Due Invoices PaymentInstant7/24
138Shipping Agent Representative RegistrationTwo (2) working days7/24
139Zakat & Corporate Income Tax Installment Plan20 working days7/24
140Request for Mutual Agreement Procedure90 calendar days7/24
141Business ConsultInstant7/24
142Customs and Tax Calculator Fee ServiceInstant7/24
143Digital Verification Service for Withholding Tax CertificatesInstant7/24
144Verifying Official Tax Residency CertificationsInstant7/24
145ZAKATY Calculator (Individuals)Instant7/24
146Customs Ports Live StreamInstant7/24
147Employment35 working days7/24


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Last Update: 30 Mar 2026 12:21 PM Saudi Arabia Time

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