The Zakat, Tax, and Customs Authority ("ZATCA") is committed to protecting the privacy and confidentiality of its customers' information and personal data. This notice aims to assist you understand the types of information that ZATCA collects, processes, and handles. The privacy notice is an essential component of the terms and conditions for using the ZATCA's services.
By using ZATCA's services, website, or mobile applications, you agree to the Zakat, Tax, and Customs Authority's privacy policy.
The Information Collected by ZATCA:
ZATCA collects a variety of personal information from visitors and users of its services, platforms, and apps, including:
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• Information Provided by You: Required information when using the services, registering on ZATCA's platforms and applications, or creating your user profile. This includes personal data such as your name, ID number, address, contact numbers, email, licenses, personal records, bank account numbers, credit card numbers, static or moving images, and other personal data.
• Communications Data: Information exchanged through communication with ZATCA, such as customer support requests, inquiries, feedback, and complaints.
• Cookie Data: Information collected via web logs, technologies, cookies, or similar technologies.
• IP Address: Your IP address and details of the web browser version used.
The information that ZATCA receives from other sources, ZATCA may receive information about you when you use any other sites which are operated or any other services provided by ZATCA. In addition, Authority shall closely treat with other entities, for example: Government entities and any other parties that may provide ZATCA with your information.
Methods of Information Collection:
• Direct Information: Information and personal data that the user provides directly to ZATCA.
• Other Sources: Data from other sources when using other sites or services operated by ZATCA. ZATCA also works closely with other entities, such as government agencies, or any other entity that share information about you.
ZATCA also works closely with other entities, such as government agencies, or any other entity that share information about you.ZATCA shall collect the information related to its website users via several methods as upon visiting ZATCA website, the server of ZATCA registers the address of (IP) of the user, date and time of the visit and the address of (URL) related to you on any website refers you to ZATCA website. In addition, the information and personal data will be directly collected through the information and data that the website user provides to the ZATCA.
Cookies:
ZATCA website and some or all of its platforms shall use cookies files to distinguish between you and the other users, which help us provide you with a characterized experiment when you visit our website, and develop the website. By continuing to browse the website, you agree to the use of cookies files by ZATCA through activating the feature of refusal of all or some of these files from your browser settings, including settings of your own browser. Upon activating “block the use of all cookies files" (including the main files), it may be difficult for you to access to all or some parts of the site.
The Purpose of Collecting and Using the Information
ZATCA collects and uses personal data for various purposes in accordance with relevant regulations and guidelines, including but not limited to:
· Enhancing and managing available services.
· Achieving the primary purpose for which the user provided the information, such as obtaining a specific service, responding to requests, inquiries, or complaints.
· Maintaining enhancement of the website performance and security of its software, systems and web.
· Developing the website and verifying that the content is displayed with high quality and efficiency and in a way that is suitable for you and your computer.
· Sending appropriate educational materials, with an option to request discontinuation by contacting ZATCA.
Sharing and Disclosing the Information
ZATCA may share your provided or collected personal information in the following cases:
· If required to disclose your personal information to comply with any legal obligation, enforce ZATCA's terms of use, or protect ZATCA’s rights, properties, safety, employees, or others.
· Personal data may be shared for research purposes with processing entities, adhering to applicable laws and regulations, and ensuring data is shared only to the extent necessary.
· Personal data may be disclosed in response to subpoenas, court orders, or other legal processes, or to investigate, prevent, or act regarding illegal practices, suspected fraud, or technical or security issues.
· Data may be shared if collected from a public source, with written consent from the owner, for urgent public interest, or after removing all personal identifiers.
Maintaining and Destroying the Information
ZATCA shall safely store your personal information and data at ZATCA head office inside the Kingdom or through safe solutions in the cloud computing. ZATCA shall not transform or process your personal information and data outside the Kingdom but according to the cases provided in the applicable laws, regulations, resolutions and policies in the Kingdom. In addition, ZATCA shall ensure the access of the authorized persons only to this data according to the needs of work. Upon destroying these data, ZATCA shall verify that that has been made in a safe manner that prevents leakage, losing, stealing, misuse or unauthorized access legally.
Data Storage and Destruction
ZATCA securely maintains your personal information in its Kingdom-based offices or via secure cloud computing. Information is stored until the processing objective is met, at which point it is securely destroyed to prevent leakage, loss, misuse, unauthorized access, or disclosure.
Relevant Laws and Policies
This policy is subject to applicable regulations, laws, and policies in the Kingdom of Saudi Arabia.
According to Applicable Laws and Regulations, you have the following rights:
As a user of ZATCA website, a number of the rights in terms of collecting and processing your data as per the relevant laws, regulations and policies, including:
- Right to Know: Be informed about the legal basis for data collection and its purpose.
- Right to Access: Access your personal data held by ZATCA, under specified controls and procedures.
- Right to Obtain: Request your personal data in a readable and clear format, in accordance to the controls and procedures that are specified.
- Right to Rectify: Request correction, completion, or update of your personal data.
- Right to Erase: Request the erasure of personal data no longer needed, without prejudice to legal provisions.
Disclaimer
This platform and the services provided by the Zakat, Tax, and Customs Authority of Saudi Arabia are available for your personal use, and your access and use of these services are subject to this privacy notice and Saudi laws. Accessing and using the service constitutes unconditional agreement to this notice from the date of first use.
Changes in the Privacy Notice
ZATCA reserves the right to modify and update this notice. You should periodically check for updates and review them.
The Links Related to Other Websites
The website, platforms and apps of ZATCA may, from time to time, contain links from and to other websites that may not be affiliated to ZATCA. If such links are followed to access to those websites, you shall review the privacy notice of such websites to be accessed to through any link within ZATCA website. ZATCA shall not, in no event, be responsible for methods of collecting and protecting the data by such websites.
Relevant Legislations
For more information about the related policies and laws referred to in this policy, you may use any of following links:
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Policies issued by the National Data Management Office
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controls issued by the National Data Management Office
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Controls issued by Cybersecurity Authority
Contact us
We welcome all inquiries, questions and complaints related to the privacy policy via the communication option that is available on ZATCA website.
For exercising your rights or inquiries, please contact the privacy team via email:
Privacy-Gma@zatca.gov.sa.
