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 Who we are

Zakat, Tax, and Customs Authority

The Zakat, Tax and Customs Authority established under the Council of Ministers Decision to merge "the General Authority of Zakat and Tax", "the General Customs Authority" into one Authority. The Authority undertakes to collect Zakat, taxes, and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices.
The Authority is also in responsibility of organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity, and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security.

Our Vision

To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience

 

Our Mission

Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems​



ZATCA Values

Excellence

We are passionate about demonstrating the highest standards of quality and excellence, and to continuously develop ourselves and strive to innovate ideas to execute our work

Collaboration

We cooperate and work collaboratively with one another to achieve ZATCA's objectives, and communicate and share information clearly and transparently with internal and external stakeholders

Professionalism

We demonstrate professional conduct and uphold the highest standards of ethics in our dealings, while maintaining fairness, integrity and credibility when interacting with our internal and external customers

Accountability

We are committed and responsible for delivering our tasks and meeting our objectives in a timely manner, while adhering to required standards and remaining focused on targeted results

Customer Centricity

We operate with a customer-first attitude and build, develop and maintain lasting relationships with our internal and external customers

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ZATCA Strategic Framework​​

VISION

To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience

Mission

Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems

Strategic Objectives

  • Enforce national security
  • Build an effective and efficient organization
  • Maximize compliance
  • Enhance and simplify customer experience
  • Support economic growth and facilitate trade

Strategic Enablers

  • Integration and cooperation with partners
  • People Development
  • Operational Excellence and Spending Efficiency
  • Data and Analytics
  • Digitization and Innovation
  • Zakat, tax, and Customs duties simplicity, certainty and transparency
  • Infrastructure and facilities development​


ZATCA Strategy will play a significant role in enabling Vision 2030​​​
ZATCA Role in in achieving Vision 2030ZATCA Strategic Objective
Increase net revenue by enhancing customer compliance and developing effective financial planningMaximize compliance/Build an effective and efficient org
Provide transparency, simplicity and certainty in Zakat, Tax and Customs duties and treat the customer in a fair and consistent mannerEnhance and Simplify Customer Experience
Maintain effective management striving towards efficiency and continuous improvementBuild an effective and efficient organization/ Enhance Cust. Experience
Maintain effective management striving towards efficiency and continuous improvementBuild an effective and efficient organization
Enhance efficiency to achieve financial sustainability, raise awareness among customers/ reduce the burden of commitment ensuring ease of doing business and a positive experienceMaximize compliance/Support economic growth
Strengthening the tax and customs system, promoting integration, and contributing to international tax and customs agendasSupport economic growth & facilitate trade
Improve national transportation and logistics services to attract foreign investment by increasing the efficiency of Customs operations and the accuracy of the risk detectionSupport economic growth & facilitate trade/ Enforce National Security
Facilitate the ease of export procedures and ensure Integration with other countries in terms of data, certifications (e.g., AEOs) and tracking to enable easier export from KSASupport economic growth & facilitate trade
Ensure the diversification of fiscal revenues for economic sustainability

Maximize compliance/Support economic growth & facilitate trade
Create a dynamic environment that ensures Zakat, Tax and Customs knowledge to address main capability gapsBuild an effective organization
Ensure the continuity of sustainable development, protect the environment, enhance environmental security and balance economic and environmental developmentBuild an Efficient and Effective Organization/ Enforce National Security
Provide modern devices and tools that enable increased oversight & security control to prevent the entry of drugs & contraband protecting the community & improving quality of lifeSupport Economic Growth & Facilitate Trade/ Enforce National Security
Create a dynamic environment that enhances Zakat, Tax and Customs literacyImproving and Simplifying Customer Experience - Building an Efficient Ecosystem
Improving the quality of services provided to pilgrims by providing exceptional services at all stages of the pilgrims' journeyBuild an Efficient and Effective Organization/ Enforce National Security​




ZATCA 2028

To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience


DIGITIZATION & INNOVATION

Future-proof platform development driving enhancements and innovation within ZATCA to promote a seamless customer experience


DATA & ANALYTICS

Unified data governance and architecture delivering single source of truth combined with advanced data analytics to become a data-driven organization

OPERATIONAL EXCELLENCE & EXPENDITURE EFFICIENCY

Technology-enabled operations, with strong internal control systems, promoting internal excellence and providing enhanced customer services

ZAKAT, TAX, & DUTIES SIMPLICITY, CERTAINTY AND TRANSPARENCY

Renewed Zakat, Tax and Customs policies and procedures providing simplicity, certainty and transparency to customers

EMPLOYEE CAPABILITY DEVELOPMENT

Enhanced work environment, continuous learning processes and revised employee value proposition to attract and prepare the workforce for the future

INTEGRATE & COOPERATE WITH PARTNERS

Elevated role in the national and international landscape, enabling the Kingdom and enhancing the international cooperation

INFRASTRUCTURE & FACILITIES DEVELOPMENT

Developed Smart Land Port and advanced facility management capabilities ​








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Last Update: 26 Aug 2024 03:39 PM Saudi Arabia Time