Zakat, Tax, and Customs Authority
The Zakat, Tax and Customs Authority established under the Council of Ministers Decision to merge "the General Authority of Zakat and Tax", "the General Customs Authority" into one Authority. The Authority undertakes to collect Zakat, taxes, and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices.
The Authority is also in responsibility of organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity, and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security.
Our Vision
To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience
Our Mission
Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems
ZATCA Values
Excellence
We are passionate about demonstrating the highest standards of quality and excellence, and to continuously develop ourselves and strive to innovate ideas to execute our work
Collaboration
We cooperate and work collaboratively with one another to achieve ZATCA's objectives, and communicate and share information clearly and transparently with internal and external stakeholders
Professionalism
We demonstrate professional conduct and uphold the highest standards of ethics in our dealings, while maintaining fairness, integrity and credibility when interacting with our internal and external customers
Accountability
We are committed and responsible for delivering our tasks and meeting our objectives in a timely manner, while adhering to required standards and remaining focused on targeted results
Customer Centricity
We operate with a customer-first attitude and build, develop and maintain lasting relationships with our internal and external customers
ZATCA Strategic Framework
VISION
To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience
Mission
Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems
Strategic Objectives
- Enforce national security
- Build an effective and efficient organization
- Maximize compliance
- Enhance and simplify customer experience
- Support economic growth and facilitate trade
Strategic Enablers
- Integration and cooperation with partners
- People Development
- Operational Excellence and Spending Efficiency
- Data and Analytics
- Digitization and Innovation
- Zakat, tax, and Customs duties simplicity, certainty and transparency
- Infrastructure and facilities development
| ZATCA Role in in achieving Vision 2030 | ZATCA Strategic Objective |
| Increase net revenue by enhancing customer compliance and developing effective financial planning | Maximize compliance/Build an effective and efficient org |
| Provide transparency, simplicity and certainty in Zakat, Tax and Customs duties and treat the customer in a fair and consistent manner | Enhance and Simplify Customer Experience |
| Maintain effective management striving towards efficiency and continuous improvement | Build an effective and efficient organization/ Enhance Cust. Experience |
| Maintain effective management striving towards efficiency and continuous improvement | Build an effective and efficient organization |
| Enhance efficiency to achieve financial sustainability, raise awareness among customers/ reduce the burden of commitment ensuring ease of doing business and a positive experience | Maximize compliance/Support economic growth |
| Strengthening the tax and customs system, promoting integration, and contributing to international tax and customs agendas | Support economic growth & facilitate trade |
| Improve national transportation and logistics services to attract foreign investment by increasing the efficiency of Customs operations and the accuracy of the risk detection | Support economic growth & facilitate trade/ Enforce National Security |
| Facilitate the ease of export procedures and ensure Integration with other countries in terms of data, certifications (e.g., AEOs) and tracking to enable easier export from KSA | Support economic growth & facilitate trade |
Ensure the diversification of fiscal revenues for economic sustainability
| Maximize compliance/Support economic growth & facilitate trade |
| Create a dynamic environment that ensures Zakat, Tax and Customs knowledge to address main capability gaps | Build an effective organization |
| Ensure the continuity of sustainable development, protect the environment, enhance environmental security and balance economic and environmental development | Build an Efficient and Effective Organization/ Enforce National Security |
| Provide modern devices and tools that enable increased oversight & security control to prevent the entry of drugs & contraband protecting the community & improving quality of life | Support Economic Growth & Facilitate Trade/ Enforce National Security |
| Create a dynamic environment that enhances Zakat, Tax and Customs literacy | Improving and Simplifying Customer Experience - Building an Efficient Ecosystem |
| Improving the quality of services provided to pilgrims by providing exceptional services at all stages of the pilgrims' journey | Build an Efficient and Effective Organization/ Enforce National Security
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ZATCA 2028
To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience
DIGITIZATION & INNOVATION
Future-proof platform development driving enhancements and innovation within ZATCA to promote a seamless customer experience
DATA & ANALYTICS
Unified data governance and architecture delivering single source of truth combined with advanced data analytics to become a data-driven organization
OPERATIONAL EXCELLENCE & EXPENDITURE EFFICIENCY
Technology-enabled operations, with strong internal control systems, promoting internal excellence and providing enhanced customer services
ZAKAT, TAX, & DUTIES SIMPLICITY, CERTAINTY AND TRANSPARENCY
Renewed Zakat, Tax and Customs policies and procedures providing simplicity, certainty and transparency to customers
EMPLOYEE CAPABILITY DEVELOPMENT
Enhanced work environment, continuous learning processes and revised employee value proposition to attract and prepare the workforce for the future
INTEGRATE & COOPERATE WITH PARTNERS
Elevated role in the national and international landscape, enabling the Kingdom and enhancing the international cooperation
INFRASTRUCTURE & FACILITIES DEVELOPMENT
Developed Smart Land Port and advanced facility management capabilities
