Apply for Demurrage Charges Exemption

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The service enables the importer and Customs broker to make a request for exemption from demurrage charges via his account on ZATCA’s Website, send the request for review after completing all explanations, and check the progress.

Service Level Agreement (SLA) Related services

Service User Manual

Service Publishing Date

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Payment Methods

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Free

SMS Service

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Service Duration

24 hours

Mobile Apps

Restrictions

Importers
brokers

Service Steps

Documents and Prerequisites

Service Steps

Select the “Demurrage Charges Exemption”

Enter the customs declaration information

Select to “Submit a new request” or “Inquire about previous requests”

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Required Documents

Prerequisites

Customs declaration information
Importer of the correct customs declaration and customs broker

Support Channels

Frequently Asked Questions (FAQs)

FAQs

Inquiries and Complaints

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