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This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.
MobileApp

Service Publishing Date

MobileApp

Service Languages

 

Payment Methods

     
Free sadad mada mada
MobileApp

Service Duration

 
MobileApp
 
MobileApp

Mobile Apps

service description

Restrictions

The public.
 

Service Steps

​​Enter service via Website

Direct contact via 19993

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
Yes Yes Yes   Yes Yes Yes Yes

Required Documents

 

Prerequisites

National ID number or commercial register.
Documentation of the details of the case or grounds for complaint.

Support Channels

Frequently Asked Questions (FAQs)

Inquiries and Complaints

Related Services

Complaints and General Inquiries

Complaints and General Inquiries

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.

Inquire about Customs Declaration

Inquire about Customs Declaration

This service enables beneficiaries to identify customs declaration information, declaration details, and duties details.

Confirm the Arrival of Express Transport Shipments

Confirm the Arrival of Express Transport Shipments

This service is provided to the express transport company's broker assurance of the arrival of express transport shipment at the port after submission of their customs declarations in advance.

Awlawia Program (Saudi Authorized Economic Operator Program)

Awlawia Program (Saudi Authorized Economic Operator Program)

This service provides companies and commercial establishments with an application for Operator Economic Program, which is based on the concept of partnership between the Authority and commercial establishments, promotes global supply chain security, and provides more trade facilitation benefits.

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Last Update: 30 Dec 2022 05:29 PM Saudi Arabia Time