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This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.
MobileApp

Service Publishing Date

MobileApp

Service Languages

 

Payment Methods

     
Free sadad mada mada

SMS Service

 
available not available
MobileApp

Service Duration

 
MobileApp
 
MobileApp

Mobile Apps

service description

Restrictions

The public.
service docs Documents and Prerequisites                                    
contact us Contact Us                                    
 

Service Steps

​​Enter service via Website

Direct contact via 19993

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
Yes Yes Yes   Yes Yes Yes Yes

Required Documents

 

Prerequisites

National ID number or commercial register.
Documentation of the details of the case or grounds for complaint.

Support Channels

Frequently Asked Questions (FAQs)
 

Inquiries and Complaints

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Inquiry about the Type of Inspection for Containers

This service provides importers with verification of the number of hand-checked containers.

Inquiries and Complaints

Inquiries and Complaints

This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.

Inquiry about Insurance Fees for Private Laboratories

Inquiry about Insurance Fees for Private Laboratories

This service allows private laboratories to inquire about the status of due testing fees if they were registered with the authority and responsible for testing samples sent to them by the customs, based on previously sent requests for testing samples.

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Last Update: 30 Dec 2022 05:29 PM Saudi Arabia Time