Refund Request

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This service allows importers to request customs duties refunds, insurance fees, and refunds in accordance with the National Rules of Origin.

Service Level Agreement (SLA) Related services

Service User Manual

Service Publishing Date

Service Languages

Arabic

Payment Methods

No No No

Free

SMS Service

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Service Duration

5 Minutes

No Fees

Mobile Apps

Restrictions

• All importers of customs duties refund and insurance fees.
• Importers of products that have obtained origin status in any of the GCC countries.

Service Steps

Documents and Prerequisites

Service Steps

Visit ZATCA Website.

Go to “E-services”

Select “Customs Services”

Select “Refund Request”

No No No No No Yes No

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Required Documents

Prerequisites

Customs duties refund and Insurance Fees:
• Paying customs declaration fees.
• Provide all documents related to the refund eligibility.
National Rules of Origin:
• The date of the customs declaration must be the same as or later than 23 Dhu al-Qa'dah 1442 AH.
• The customs declaration shall include the items of goods of GCC origin.
• The refund amount must be provided in Saudi Riyals.

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Frequently Asked Questions (FAQs)

FAQs

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