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A government website registered with the Government of the Kingdom of Saudi Arabia
Official Saudi Government websites URL ends with. gov.sa

Website belongs to an official government organization in the Kingdom of Saudi Arabia always ends with .gov.sa .

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It is an e-service that allows importers to request customs duties refunds, insurance fees, and refunds in accordance with the National Rules of Origin.

Service Steps

  • ​​​Log in to the ZATCA website​
  • Go to “E-services”
  • Select “Customs Services”
  • Select “Refund Request”​​
<p>​</p><div><ol><li>Customs duties refund and Insurance Fees:</li></ol><ul><li>Paying customs declaration fees.</li><li>Provide all documents related to the refund eligibility.<br/><br/></li></ul></div><div><ol><li>National Rules of Origin:</li></ol></div><div><ul><li>The date of the customs declaration must be the same as or later than 23 Dhu al-Qa&#39;dah 1442 AH.</li><li>The customs declaration shall include the items of goods of GCC origin.</li><li>The refund amount must be provided in Saudi Riyals.<br/></li></ul></div>
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Target Audience

• All importers of customs duties refund and insurance fees.
• Importers of products that have obtained origin status in any of the GCC countries.
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Service Duration

5 Minutes
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Service Cost

No Fees
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No
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Service Languages

Arabic
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Service Release Date

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SMS Service

No
Available Not Available

Payment Channels

No No No
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Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link

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Provide an Issued Declaration

This e-service provides the customs broker with a statistical declaration issued via Fasah platform, where the customs broker can reuse the manifest information for export provided in advance by the shipping agent to create and provide the issued statistical declaration.

Provide an Incoming Declaration

This e-service provides the customs broker with a statistical declaration received through a Fasah platform, as well as the possibility of receiving approval of the statistical declaration received together with the information of the fees payable and others.

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Last Update: 06 Jan 2026 04:24 PM Saudi Arabia Time

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