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Official government website of the Government of the Kingdom of Saudi Arabia
Links to official Saudi websites end with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa .

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Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

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Suggestions

Submit Complaints, Suggestions and Inquiries

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An E-Service that allows users to easily file their complaints or submit their suggestions and inquires via the website, with the ability to track the request and get responses within 3 working days.

Service Steps

  • ​​​​​​Access the service via ZATCA’s website.
  • Click on <<Contact us>> icon.
  • Select request Complaint or Suggestion.
  • Fill in the required information.
  • Complaints and suggestions will be responded to within 3 working days.​
N/A
No Documents
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Target Audience

ZATCA’s Customers
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Service Duration

5 Minutes
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Service Cost

No fees
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
Yes No No x.com/zatca_care Yes Yes Yes Yes
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Service Languages

Arabic / English
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Service Release Date

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SMS Service

No
Available Not Available

Payment Channels

No No No
Free sadad mada mada

Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link

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Last Update: 19 Jun 2026 10:16 PM Saudi Arabia Time

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