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Customs Duty Refund

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It is an e-service that allows importers to request customs duties refunds, insurance fees, and refunds in accordance with the National Rules of Origin.
  • Eligibility
  • Required Documents

Service Steps

  • ​​​​​​Log in to the ZATCA website​
  • Go to “E-services”
  • Select “Customs Services”
  • Select “Refund Request”​​
<p>​</p><div><ol><li>Customs duties refund and Insurance Fees:</li></ol><ul><li>Paying customs declaration fees.</li><li>Provide all documents related to the refund eligibility.<br/><br/></li></ul></div><div><ol><li>National Rules of Origin:</li></ol></div><div><ul><li>The date of the customs declaration must be the same as or later than 23 Dhu al-Qa&#39;dah 1442 AH.</li><li>The customs declaration shall include the items of goods of GCC origin.</li><li>The refund amount must be provided in Saudi Riyals.<br/></li></ul></div>
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Target Audience

• All importers of customs duties refund and insurance fees.
• Importers of products that have obtained origin status in any of the GCC countries.
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Service Duration

5 Minutes
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Service Cost

No Fees
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No
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Service Languages

Arabic
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Service Release Date

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SMS Service

Yes
Available Not Available

Payment Channels

No No No
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Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link
Service User Manual

Useful Resources

Service Level Agreement (SLA) link

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Last Update: 11 Aug 2026 04:59 PM Saudi Arabia Time

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