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Registered on Digital Government Authority:

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Customs Violations Inquiry

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This e-service provides customs brokers and freight forwarders with the means to inquire about the violations and fines owed by them or their representatives in customs branches, and the status of payment of each violation, upon which the necessary procedures will be made regarding the payment of such violations as a precaution against the suspension of their customs dealings.
This is a customs clearance service.
  • Eligibility
  • Required Documents

Service Steps

  • ​​​​​​​​​Enter Service via Website
  • Login
  • Fill in the required information blanks
  • Enter Verification Code
<ul><li>​​An activated ZATCA account​</li></ul><br/>
user-card-details

Target Audience

Customs Brokers
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Service Duration

 
money-card-details

Service Cost

 
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No
money-card-details

Service Languages

 
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Service Release Date

mail-card-details

SMS Service

No
Available Not Available

Payment Channels

Yes Yes Yes
Free sadad mada mada

Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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mail-card-details

Contact via X

@Zatca_care link
Service User Manual

Useful Resources

Service Level Agreement (SLA) link

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Last Update: 19 Jun 2026 10:15 PM Saudi Arabia Time

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