The Zakat, Tax and Customs Authority portal is a key platform for customer interaction, offering easy access to services and information related to zakat, taxes, and customs. The Authority aims to deliver a seamless, transparent, and efficient user experience for mutual benefit.
1.Obligations of the Zakat, Tax and Customs Authority
In line with the Authority's objectives and strategic vision, it is committed to delivering innovative and comprehensive digital services through its online portal. This charter defines the Authority's responsibilities towards its customers, as well as the obligations customers must fulfill, which focus on:
The ZATCA Portal offers assistance and support for as many clients as possible through readable content, multimedia, detailed information, and links to various forms of assistance, such as FAQs, accessibility, communication channels, and notes and complaints form.
Privacy and Confidentiality
The Zakat, Tax and Customs Authority places privacy and confidentiality of user information at the top of priorities; and regards the privacy and confidentiality policy as part of the terms and conditions for using the ZATCA Portal. For more information about the privacy and confidentiality information, please visit the
Privacy Policy page for additional information on privacy and confidentiality.
Communication and Engagement Channels
ZATCA is committed to responding to all inquiries from customers via the Contact Us page and the Notes and Complaints page.
Zakat, Tax and Customs Authority is dedicated to setting clear standards for the services offered to beneficiaries, ensuring the delivery of the highest quality and efficiency.
For more details, you can visit the Service Level Agreement page.
2.Customer Responsibilities
To help the Authority provide the best services, customers have certain responsibilities that improve their experience.
These include:
3.Following Guidelines
Customers are responsible for reviewing and understanding the guidelines on the Authority’s portal and adhering to them.