Sign In

Rate avergae : (The number of votes : )

Set out the process through which taxpayers can request assistance from ZATCA to resolve disputes arising from taxation not in accordance with the provisions of double taxation agreements.

Service Publishing Date


Service Languages


Payment Methods

Free sadad mada mada

SMS Service

available not available

Service Duration

5 minutes
No Fees

Mobile Apps

service description


Targeted category is Persons covered by double tax treaties who consider that the actions of the Kingdom and/or of the other State result or will result in taxation not in accordance with the provisions of such double tax treaty.
service docs Documents and Prerequisites                                    
contact us Contact Us                                    

Service Steps

​​​​​​​​​​​​​​​​​​​​​​Send the Complete request to the MAP email:

 In case ​your request is complete,  you will receive a massage at your email listing missing information and decuments you should submit.

Once the request is complete, you will receive a massage at your email stating that the request will be considered.

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No No Yes

Required Documents



Submittal of the request with information and documents as required and specified in the Request for Mutual Agreement Procedure- Taxpayer Guide.

Support Channels

Frequently Asked Questions (FAQs)

Inquiries and Complaints

Related Services

Complaints and General Inquiries

Complaints and General Inquiries

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.

Inquiries and Complaints

Inquiries and Complaints

This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.

Inquiry about Insurance Fees for Private Laboratories

Inquiry about Insurance Fees for Private Laboratories

This service allows private laboratories to inquire about the status of due testing fees if they were registered with the authority and responsible for testing samples sent to them by the customs, based on previously sent requests for testing samples.

Shipping Agent Registration (Representative)

Shipping Agent Registration (Representative)

This service allows the Shipping Agent Registration (Representative) on the Authority's website.

Comments and suggestions
Comments and suggestions
For any inquiries or notes about authority services or current page, please fill in the required information.
Add a comment
Was this page useful?
0 visitors said yes from 0 feedbacks

Last Update: 01 May 2023 11:49 AM Saudi Arabia Time