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This service allows the importers to request for customs duties refund or insurance fees refund.
MobileApp

Service Publishing Date

MobileApp

Service Languages

 

Payment Methods

No No No
Free sadad mada mada

SMS Service

No
available not available
MobileApp

Service Duration

 
MobileApp
 
MobileApp

Mobile Apps

service description

Restrictions

All Importers.
service docs Documents and Prerequisites                                    
contact us Contact Us                                    
 

Service Steps


Enter the service via: zatca.gov.sa

Login to the platform 
Fill out the form including the required information and documents ​
you will recevie a submission notification by SMS and e-mail​

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No

Required Documents

Prerequisites

The Customs Declaration duties must be fulfilled.
Provide all documents related to the refund eligibility.

Support Channels

Frequently Asked Questions (FAQs)
 

Inquiries and Complaints

Related Services

Confirm the Arrival of Express Transport Shipments

Confirm the Arrival of Express Transport Shipments

This service is provided to the express transport company's broker assurance of the arrival of express transport shipment at the port after submission of their customs declarations in advance.

Inquiry about the Type of Inspection for Containers

Inquiry about the Type of Inspection for Containers

This service provides importers with verification of the number of hand-checked containers.

Inquiries and Complaints

Inquiries and Complaints

This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.

Inquiry about Insurance Fees for Private Laboratories

Inquiry about Insurance Fees for Private Laboratories

This service allows private laboratories to inquire about the status of due testing fees if they were registered with the authority and responsible for testing samples sent to them by the customs, based on previously sent requests for testing samples.

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Last Update: 29 Jul 2024 12:24 PM Saudi Arabia Time