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Restricted Goods Clearance Letters Inquiry

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This e-service provides the beneficiary with an inquiry about letters of release and cases of restricted goods and the remaining balance for each item in the letter. Accordingly, the importer and the exporter may know whether or not to use a letter of release for the import or export of restricted goods. The importer can also Inquiry about a specific release letter or review all release letters registered to the importer at all customs ports.
  • Eligibility
  • Required Documents

Service Steps

  • ​​​Log into ZATCA website
  • Login to Fasah platform
  • Enter service at the platform
  • Fill in the required information
  • Review the Letters​ and balances​
<p></p><div><ul><li>An activated account at Fasah platform</li><li>For customs brokers:</li><li>Required to be authorized by the trader of the release letter.</li><li>Permit port.</li><li>Serial number of the letter of release.</li></ul></div><div><ul><li>Importer number.​</li></ul></div>
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Target Audience

Traders including importers and suppliers.
Customs brokers.
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Service Duration

 
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Service Cost

 
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No
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Service Languages

 
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Service Release Date

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SMS Service

No
Available Not Available

Payment Channels

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Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link
Service User Manual

Useful Resources

Service Level Agreement (SLA) link

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Last Update: 19 Jun 2026 10:15 PM Saudi Arabia Time

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