The General Authority of Zakat and Tax (GAZT) launched a call center for corporate and individual customers, in presence of HE Director General Eng. Suhail M. Abanmi and several executive directors.
The call center uses the hotline 19993 to receive all inquiries, feedback and reports in relation to the programs on which GAZT is working from 8:00 a.m. to 8:00 p.m. except for Fridays.
HE Adviser to the Governor – General Supervisor of the Customer Experience and Quality Department – Mr. Ali Al Fayez said that the call center service is in line with GAZT's policy to improve the services provided for corporate and individual customers and answer questions on VAT to be applied on 1 January 2018 G. The call center provides support for customers in execution of online services on Zakat, business activities and income tax. It answers the technical issues, the questions on excise tax and the e-services. The center also receives reports of Zakat and tax evasion. The reports are treated professionally by the concerned departments at GAZT while keeping confidentiality of the reporter. The reports are received on the hotline 19993 and GAZT e-mail firstname.lastname@example.org ، and VAT email email@example.com.
On social networks, Al Fayz said: GAZT Twitter account for customer care @Gazt_care is dedicated for receiving customer comments and questions. In addition, a variety of online channels is in progress to speed up customer service, substitute branch visits and achieve the highest degree of customer satisfaction.
The call center is managed by Saudi women trained to answer all inquiries of corporate and individual customers via all channels.
All people can access the services and take a look on what's new on GAZT at the internal and external levels on the website www.gazt.gov.sa and VAT official website www.vat.gov.sa.