• Taxpayers should take steps to ensure their E-Invoicing solutions are properly functioning at all time (e.g. battery back-up).
• However, if despite taking necessary steps the taxpayer faces incidents, technical errors or emergency matters which hinder the generation of electronic invoices or electronic notes, the taxpayer must:
• Communicate immediately with their solution provider and technical teams to resolve the issue, and keep evidence of their communication (e.g. e-mail)
• Notify ZATCA immediately of the failure through this link

Upon resolution of the issue, taxpayer shall notify ZATCA (link) and resume the generation of e-invoices for all transactions conducted during the interruption period​​