What should taxpayers do if they are unable to issue e-invoices due to any incidents, technical error or emergency matter?

Taxpayers should take steps to ensure their E-Invoicing solutions are properly functioning at all time (e.g. battery back-up).
However, if despite taking necessary steps the taxpayer faces incidents, technical errors or emergency matters which hinder the generation of electronic invoices or electronic notes, the taxpayer must:
Communicate immediately with their solution provider and technical teams to resolve the issue, and keep evidence of their communication (e.g. e-mail)
Notify ZATCA immediately of the failure through this link

Upon resolution of the issue, taxpayer shall notify ZATCA (link) and resume the generation of e-invoices for all transactions conducted during the interruption period

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What should taxpayers do if they are unable to issue e-invoices due to any incidents, technical error or emergency matter?