The Zakat, Tax and Customs Authority (ZATCA) has achieved a new milestone by winning three prestigious international awards from the Contact Center World for the Europe, Middle East, and Africa (EMEA) region. The awards recognize the exceptional performance of ZATCA’s Contact Center and were presented during a recent ceremony held in Berlin, Germany, with the participation of major local and international organizations.
ZATCA received the Gold Award in the Best Outbound Campaign category, the Gold Award in the Best Help Desk category, and the Silver Award in the Best in Customer Service category. These accolades came as part of a competitive process involving government and private sector entities.
The Contact Center World Awards are among the most prominent global platforms in the field of customer service, attracting participants from over 80 countries. The awards recognize outstanding practices and innovations in the operation and performance of contact centers, as well as excellence in customer service delivery.
This latest achievement adds to ZATCA’s growing track record of excellence in customer service. In November of last year, ZATCA won three Global Gold Awards from the same organization, in the categories of Best Government Contact Center in Customer Service, Best Outbound Campaign, and Best Digital Transformation Project.
These international recognitions reflect ZATCA’s ongoing efforts to enhance its communication ecosystem and elevate the customer experience by leveraging cutting-edge technologies and adopting global best practices in the field.