The Zakat, Tax, and Customs Authority (ZATCA) has recently released the "Voice of the Customer" report for the first and second quarters of this year through its digital channels, branches, and hall services hall. This report includes feedback and developmental suggestions from taxpayers, customers, and stakeholders regarding the services provided. It is part of the ZATCA's efforts to enhance service quality and adopt best practices for customer experience.
The report details feedback and suggestions concerning zakat, tax, and customs services offered by ZATCA across all its branches and services hall, as well as through its digital platforms. Participants provided recommendations for improving the services and addressing aspects related to enhancing the experience for all stakeholders.
ZATCA allows access to the "Voice of the Customer" report for the first and second quarters of the current year via its website. Interested individuals can view the report through the dedicated page for electronic participation and consultations at the following link [here].
ZATCA continuously works to improve the efficiency of zakat, tax, and customs laws to increase compliance, ensure financial sustainability, and support the national economy. It also strives to enhance awareness among all taxpayers and clients, ensuring they receive the best possible experience, and facilitates business operations and procedures.