Zakat, Tax and Customs Authority has launched "Robotic Process Automation" to automate its operational processes, providing customer services in record time as per the highest international quality standards.
The new technology, known as the Digital Employee, is a qualitative leap to improve the quality of digital services provided by ZATCA to its taxpayers and customers as part of its initiatives to harness artificial intelligence techniques and solutions in all areas of its Zakat, Tax, and Customs.
In this regard, His Excellency Engineer Hijer Al-Badrani, the Vice Governor of Information Technology, stated that ZATCA commenced using the "RPA" technology to carry out the traditional manual work carried out by the employees of the Customs Operations center, such as screening, data entry, and identifying reliable shipments. The employees' focus will be shifted to tasks that require cognitive work. Further, H.E indicated that the technology used has many advantages, the most prominent of which is the optimal use of time by completing a group of tasks simultaneously and reducing human error that may occur when completing tasks, in addition to its contribution to increasing productivity by automating tasks within seconds to provide better customer service.
Al-Badrani added that the advantages of technology also stand out in the automation of services that consume the time and effort of employees, freeing them from the traditional, repetitive tasks they perform. This allows them to benefit from their great energies and potential in other businesses.
Moreover, the Vice Governor of Information Technology confirmed that the launch of the RPA Project comes as part of ZATCA's efforts to cope with the tremendous technological development witnessed by the Kingdom as the most advanced country among the G20 States in digital competitiveness. ZATCA is a partner in the national digital transformation as part of Saudi Vision 2030. , by having a robust digital infrastructure that enables it to face various challenges and respond quickly to unexpected circumstances.
ZATCA was able to excel in its digital services provided to taxpayers through the E-Services Portal, Customer Voice Platform, Smart Contract Platform, ZAKATY Website, and Takmoul Portal, in addition to achieving tangible development in its electronic services through the ZATCA App for smart devices, which contributed to facilitating the experience of everything related to taxpayers, business customers, and individuals in a safe and high-quality manner that saves time and effort.