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An e-service that allows an economic operator (AEO) to get an advance ruling prior to the arrival of the consignment to be imported, as well as to request preferential treatment for products covered by international trade agreements.

Service Steps

Login to ZATCA’s Website
Select the “Demurrage Charges Exemption”
Enter the customs declaration information
Select to “Submit a new request” or “Inquire about previous requests”​
To identify the customs item, pictures of the goods and technical bulletins containing the imported commodity's specifications must be provided.
For preferred origin, a certificate of origin is required to validate the legal context of the imported goods.
To clarify the customs valuation method: identify the type and specifications of the products, attach photos of the product, and include a copy of the invoice or trade agreement contract.
Fill out the form forms after choosing the type of application (customs classification, preferred origin, or customs valuation).
Complete the form fields and select the application type (customs classification, preferred origin, or customs valuation).
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Target Audience

Authorized Economic Operators
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Service Duration

60 Days
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Service Cost

No Fees
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Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes Yes
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Service Languages

Arabic
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Service Release Date

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SMS Service

No
Available Not Available

Payment Channels

No No No
Free sadad mada mada

Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link

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Last Update: 11 Sep 2025 09:30 AM Saudi Arabia Time

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