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An e-service that allows an economic operator (AEO) to get an advance ruling prior to the arrival of the consignment to be imported, as well as to request preferential treatment for products covered by international trade agreements.
MobileApp

Service Publishing Date

MobileApp

Service Languages

Arabic

Payment Methods

No No No
Free sadad mada mada

SMS Service

No
available not available
MobileApp

Service Duration

60 Days
MobileApp
No Fees
MobileApp

Mobile Apps

service description

Restrictions

Authorized Economic Operators
service docs Documents and Prerequisites                                    
contact us Contact Us                                    
 

Service Steps

Login to ZATCA’s Website
Select the “Demurrage Charges Exemption”
Enter the customs declaration information
Select to “Submit a new request” or “Inquire about previous requests”​

Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes Yes

Required Documents

Fill out the form forms after choosing the type of application (customs classification, preferred origin, or customs valuation).
Complete the form fields and select the application type (customs classification, preferred origin, or customs valuation).

Prerequisites

To identify the customs item, pictures of the goods and technical bulletins containing the imported commodity's specifications must be provided.
For preferred origin, a certificate of origin is required to validate the legal context of the imported goods.
To clarify the customs valuation method: identify the type and specifications of the products, attach photos of the product, and include a copy of the invoice or trade agreement contract.

Support Channels

Frequently Asked Questions (FAQs)
 

Inquiries and Complaints

Related Services

Brokers inquiring about the customs number of an importer

Brokers inquiring about the customs number of an importer

This service allows Brokers to inquire about the importer's customs number electronically. This service is one of customs clearance services.

Printing of Statistical Reports

Printing of Statistical Reports

This service provides the Authority's beneficiaries of importers and exporters registered on the portal to print statistical reports (exports - imports) of the facility's customs declarations.

E-Auctions

E-Auctions

This service enables users to access and review ZATCA's auctions, as well as bid remotely in multiple auctions at the same time, without having to physically visit the bidding location or Customs ports.

Complaints and General Inquiries

Complaints and General Inquiries

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.

Comments and suggestions
Comments and suggestions
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Last Update: 10 Jan 2025 02:23 PM Saudi Arabia Time