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This e-service allows the importers to request for customs duties refund or insurance fees refund.

Service Steps

​Enter the service via: zatca.gov.sa

Login to the platform 
Fill out the form including the required information and documents ​
you will recevie a submission notification by SMS and e-mail​
The Customs Declaration duties must be fulfilled.
Provide all documents related to the refund eligibility.
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Target Audience

All Importers.
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Service Duration

 
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Service Cost

 
computer-phone-sync

Service Channels

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No No No   No No Yes No
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Service Languages

 
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Service Release Date

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SMS Service

No
Available Not Available

Payment Channels

No No No
Free sadad mada mada

Frequently Asked Questions (FAQs)

 
link

Phone

19993 link
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Contact via X

@Zatca_care link

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Last Update: 29 Aug 2025 10:15 AM Saudi Arabia Time

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