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 Complaints and General Inquiries

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This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.
MobileApp

Service Publishing Date

MobileApp

Service Languages

 

Payment Methods

     
Free sadad mada mada
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MobileApp

Service Duration

 
MobileApp
 
MobileApp

Mobile Apps

service description

Restrictions

Taxpayers
Individuals
 

Service Steps

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have. ​​​​​​​​​​​​​​​​​


Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No Yes Yes   Yes Yes Yes No

Required Documents

 

Prerequisites

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Support Channels

Frequently Asked Questions (FAQs)

Inquiries and Complaints

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Complaints and General Inquiries

Complaints and General Inquiries

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.

Inquiries and Complaints

Inquiries and Complaints

This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.

Inquiry about Insurance Fees for Private Laboratories

Inquiry about Insurance Fees for Private Laboratories

This service allows private laboratories to inquire about the status of due testing fees if they were registered with the authority and responsible for testing samples sent to them by the customs, based on previously sent requests for testing samples.

Shipping Agent Registration (Representative)

Shipping Agent Registration (Representative)

This service allows the Shipping Agent Registration (Representative) on the Authority's website.

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Last Update: 26 Sep 2022 11:59 AM Saudi Arabia Time