​Executive Summary

• Complete Digital Transformation

ZATCA has fully transitioned to providing its services online, eliminating the need to visit its branches.

• Environmental Benefits​

This report highlights the significant environmental benefits of this digital transformation.

• Main Impact​

Through resource consumption, reducing greenhouse gas emissions, and promoting sustainable practices. 

• Commitment to Sustainability

ZATCA affirms its commitment to environmental preservation while improving service efficiency and enhancing customer satisfaction. ​

Reducing Carbon Emissions

• Reducing the need for travel

The shift to E-services has eliminated the need for customers to travel to branches, reducing vehicle movement. ​

• Environmental Impact

This has contributed to lowering greenhouse gas emissions, especially (CO2).

• Tangible Example 

A customer avoiding a single trip can save approximately 0.9 Kilograms of CO2 emissions.

​Resource Conservation

• Paperless Operations 

Digital services have eliminated the need for paper documents, significantly reducing paper consumption.​

• Environmental Impact

Producing one ton of paper requires 24 trees, 75,000 liters of water, and large amounts of energy.​

• Energy Efficiency

Digital systems rely on centralized data centers, which are typically optimized for energy consumption compared to the high energy use in operating multiple branches.​

Reducing Waste

• Eliminating Materials​

E-services have helped avoid the use of paper forms and promotional materials thereby preventing waste production.

• ​ Electronic Communication​
  

Relying on e-mail and digital notifications has reduced solid waste that would have contributed to the accumulation of landfill waste.

Promoting Sustainable Practices

• Raising Awareness among Customers
  

By adopting electronic services, ZATCA provides a model for sustainable practices, encouraging customers and other organizations to adopt environmentally friendly digital solutions.  .

•   Reducing the operational Footprint
  

The unification of services through the internet has reduced the need for service facilities such as electricity, water, and air conditioning in physical branches. .​

Measurable Environmental Impact

• Annual Savings​     

-  An estimated reduction of thousands of tons of CO2 emissions annually due to decreased travel by customers and employees.

-  Saving hundreds of tons of paper, equivalent to preserving thousands of trees..

• Long-term Benefits​
  

-  Improving air quality and reducing urban congestion.

-  Preserving biodiversity by reducing deforestation for paper production.

Measured Environmental Impact for 2024​

Conclusion

• Key Contributions​

Reducing carbon emissions, conserving natural resources, and promoting sustainable practices contributes significantly to achieving the Authority's global environmental goals.

• Digital Transformation as a Model
  

This digital transformation sets as a model that can be adopted by other organizations seeking to achieve a balance between innovation and environmental conservation.

• Complete Digital Transformation
  

The digital transformation of the Zakat, Tax, and Customs Authority serves as an example for combining operational efficiency with environmental responsibility.​