This service allows you to notify ZATCA of any incidents, technical errors, or emergency matters in your E-Invoicing solution which hinder the generation of Electronic Invoices or Electronic Notes
Upon resolving the issue, you shall inform the Authority through this service.
Taxpayers shall resume generation of E-invoices and associated Notes, and any Invoices or Notes for Transactions conducted during such incidents promptly as soon as such incident is fixed.
For any inquiries or notes about authority services or current page, please fill in the required information.
Last Update: 29 Aug 2025 10:15 AM Saudi Arabia Time
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For more information you may review e-participation statement and rules of engagement
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