To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience
Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems
We are passionate about demonstrating the highest standards of quality and excellence, and to continuously develop ourselves and strive to innovate ideas to execute our work
We cooperate and work collaboratively with one another to achieve ZATCA’s objectives, and communicate and share information clearly and transparently with internal and external stakeholders
We demonstrate professional conduct and uphold the highest standards of ethics in our dealings, while maintaining fairness, integrity and credibility when interacting with our internal and external customers
We are committed and responsible for delivering our tasks and meeting our objectives in a timely manner, while adhering to required standards and remaining focused on targeted results
We operate with a customer-first attitude and build, develop and maintain lasting relationships with our internal and external customers
Vision objectives
First level
Second level
1. Balance public budget
2. Engage effectively with citizens
3. Improve performance of government apparatus
4. Enable social contribution of business
5. Grow the contribution of the private sector to the economy
6. Further integrate Saudi economy regionally & globally
7. Position KSA as a global logistic hub
8. Grow non-oil exports
9. Unlock potential of non-oil sectors
10. Develop human capital in line with labor market needs
11. Ensure environmental sustainability
12. Improve liveability in Saudi cities
13. Create an empowering environment for Saudis
14. Serve more Umrah visitors better
ZATCA Strategic Objectives
ZATCA role in enabling Vision 2030 objectives
Maximize compliance / Build an effective and efficient org.
Enhance and Simplify Customer Experience
Build an effective and efficient organization / Enhance Cust. Experience
Build an effective and efficient organization
Maximize compliance / Support economic growth
Support economic growth & facilitate trade
Support economic growth & facilitate trade/ Enforce National Security
Maximize compliance / Support economic growth & facilitate trade
Build an effective organization
Build an Efficient and Effective Organization/ Enforce National Security
Support Economic Growth & Facilitate Trade/ Enforce National Security
Enhance and Simplify Customer Experience/ Build an Effective and Efficient Organization
Increase net revenue by enhancing customer compliance and developing effective financial planning
Provide transparency, simplicity and certainty in Zakat, Tax and Customs duties and treat the customer in a fair and consistent manner
Maintain effective management striving towards efficiency and continuous improvement
Activate the role of social responsibility in ZATCA to highlight its effort and build a positive image internally and externally
Enhance efficiency to achieve financial sustainability, raise awareness among customers/ reduce the burden of commitment ensuring ease of doing business and a positive experience
Strengthen the Saudi’s Tax and Customs system to integrate and contribute to the international Tax and Customs agenda
Improve national transportation and logistics services to attract foreign investment by increasing the efficiency of Customs operations and the accuracy of the risk detection
Facilitate the ease of export procedures and ensure integration with other countries in terms of data, certifications (e.g., AEOs) and tracking to enable easier export from KSA
Ensure the diversification of fiscal revenues for economic sustainability
Create a dynamic environment that ensures Zakat, Tax and Customs knowledge to address main capability gaps
Ensure the continuity of sustainable development, protect the environment, enhance environmental security and balance economic and environmental development
Provide modern devices and tools that enable increased oversight & security control to prevent the entry of drugs & contraband protecting the community & improving quality of life
Create a dynamic environment that enhances Zakat, Tax and Customs literacy
Improving the quality of services provided to pilgrims by providing exceptional services at all stages of the pilgrims' journey
Future-proof platform development driving enhancements and innovation within ZATCA to promote a seamless customer experience
Unified data governance and architecture delivering single source of truth combined with advanced data analytics to become a data-driven organization
Technology-enabled operations, with strong internal control systems, promoting internal excellence and providing enhanced customer services
Renewed Zakat, Tax and Customs policies and procedures providing simplicity, certainty and transparency to customers
Enhanced work environment, continuous learning processes and revised employee value proposition to attract and prepare the workforce for the future
Elevated role in the national and international landscape, enabling the Kingdom and enhancing the international cooperation
Developed Smart Land Port and advanced facility management capabilities
ZATCA has developed many initiatives that support the achievement of the Sustainable Development Goals (SDGs)
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Last Update: 29 Aug 2025 10:15 AM Saudi Arabia Time
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