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 Complaints and General Inquiries

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This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have.
MobileApp

Service Publishing Date

MobileApp

Service Languages

 

Payment Methods

No No No
Free sadad mada mada

SMS Service

No
available not available
Enter the service
MobileApp

Service Duration

 
MobileApp
 
MobileApp

Mobile Apps

service description

Restrictions

Taxpayers
Individuals
service docs Documents and Prerequisites                                    
contact us Contact Us                                    
 

Service Steps

This service allows beneficiaries to submit inquiries, complaints, or feedback about provided services via communication channels, and ZATCA employees will then respond and answer any question they might have. ​​​​​​​​​​​​​​​​​


Channel that can be used

  • Call Center
  • Branch
  • Website
  • Mobile App
  • Relationship Managers
  • Live Chat
  • Twitter
  • Email
No Yes Yes   Yes Yes Yes No

Required Documents

Prerequisites

Provide supporting documents (If any)

Support Channels

Frequently Asked Questions (FAQs)
 

Inquiries and Complaints

Related Services

Inquiries and Complaints

Inquiries and Complaints

This service allows beneficiaries to submit inquiries or complaints related to the authority’s service or channels.

Inquiry about Insurance Fees for Private Laboratories

Inquiry about Insurance Fees for Private Laboratories

This service allows private laboratories to inquire about the status of due testing fees if they were registered with the authority and responsible for testing samples sent to them by the customs, based on previously sent requests for testing samples.

Searching and Viewing Indicative Prices for Excise Goods

Searching and Viewing Indicative Prices for Excise Goods

A service that provides the user with knowledge of the items to which the Excise Goods Tax applies, as well as indicative prices of the items.

E-Auctions

E-Auctions

This service enables users to access and review ZATCA's auctions, as well as bid remotely in multiple auctions at the same time, without having to physically visit the bidding location or Customs ports.

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Last Update: 14 Aug 2024 12:33 PM Saudi Arabia Time